Personal Smoothie Blender with 24oz Travel Cups, Ice Crushing, Dishwasher Safe

Return and Refund Policy

At Dealvoxy LLC, we are committed to ensuring your complete satisfaction with your purchase. We believe in the quality of our Juicer Blenders and want you to love them as much as we do. This Return & Refund Policy outlines our procedures for returns, refunds, and exchanges. By using our website and making purchases, you agree to the terms and conditions described below.

1. Return Eligibility

You can return items within 30 days of delivery for a full refund.

To be eligible for a return, the item must:

• Be unused and in the same condition that you received it.
• Be in its original packaging, including all accessories, manuals, and inserts.

Exceptions:

• For hygiene reasons, certain consumable products (e.g., cleaning solutions or filters that have been opened or used) may not be eligible for return.
• Items marked as “Final Sale” are not eligible for return.

Special Circumstances:

• Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
• Sale Items: Regular-priced items may be refunded. Sale items are non-refundable unless otherwise stated in the product description.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Customer Service: Call us at Phone: +1 (785) 483-5767 or visit our Contact Us page on our website to submit a return request.
2. Provide Information: When contacting us, please provide the following information:
   • Your order number
   • The item(s) you wish to return
   • The reason for the return
3. Receive Return Authorization: Our customer service team will review your request and provide you with a Return Authorization (RA) number and detailed return instructions.
4. Packaging Requirements: Securely package the item(s) in the original packaging, if possible. If the original packaging is not available, use a sturdy box and sufficient packing material to prevent damage during shipping.
5. Shipping the Item: Affix the prepaid return shipping label (provided by us) to the package. Drop off the package at the designated shipping carrier location.

Expected Timeframes:

• Return request processing: 1-2 business days
• Return shipping time: Varies depending on location and carrier.

Documentation Requirements:

• Please include a copy of your original receipt or order confirmation inside the return package.

3. Return Shipping

Return shipping is FREE for all customers.

We will provide you with a prepaid return shipping label via email once your return request is approved.

Instructions for Using the Prepaid Return Shipping Label:

• Print the return shipping label.
• Affix the label securely to the outside of the package.
• Drop off the package at an authorized location for the shipping carrier specified on the label.

We will provide you with return tracking information so you can monitor the progress of your return shipment.

4. Refund Processing

Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility criteria.

Inspection Criteria:

• The item must be unused and in its original condition.
• All original packaging, accessories, manuals, and inserts must be included.
• The item must not be damaged due to misuse or improper handling.

Timeframe for Processing Refunds:

• Refunds will be processed within 3-5 business days after we receive and inspect the returned item.

How Refunds are Issued:

• Refunds will be issued to the original payment method used for the purchase.

Potential Deductions from Refunds:

• In rare cases, if the item is returned in significantly damaged condition due to improper packaging, we may deduct a restocking fee to cover the cost of the damage. You will be notified if such a deduction applies.

You will receive an email notification when your refund has been processed.

5. Exchange Process

If you would like to exchange your item for a different model or color, please follow these steps:

1. Contact Customer Service: Call us at Phone: +1 (785) 483-5767 or visit our Contact Us page on our website to submit an exchange request.
2. Specify Replacement Item: Clearly indicate the item you would like to exchange for.

Timeframe for Processing Exchanges:

• We will process your exchange request within 1-2 business days.

Handling of Price Differences:

• If the replacement item is of a higher price, you will be required to pay the difference. We will send you a secure payment link for the additional amount.
• If the replacement item is of a lower price, we will refund the difference to your original payment method.

Shipping Process for Exchange Items:

• Once we receive your returned item and process your exchange, we will ship the replacement item to you. You will receive a shipping confirmation email with tracking information.

6. Late or Missing Returns

Returns Outside the 30-Day Window: Unfortunately, we cannot accept returns outside the 30-day return window.

Tracking Return Shipments: Please use the tracking number provided on your return shipping label to monitor the progress of your return shipment.

What to Do If a Return is Not Received or Processed: If you have not received confirmation that your return has been received or processed within 10 business days of shipping it back to us, please contact our customer service team at Phone: +1 (785) 483-5767 or through our Contact Us page.

7. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately.

Extended Timeframe for Reporting Damaged Items: Please report damaged or defective items within 24 Hours of delivery.

Required Documentation: Please provide the following when reporting a damaged or defective item:

• Your order number
• A description of the damage or defect
• Photos of the damage, including the packaging (if damaged)

Expedited Replacement Options: We will expedite the replacement of damaged or defective items at no cost to you.

8. Refund Methods

Refunds are processed according to the original payment method:

• Credit/Debit Cards: Refunds will be credited back to the original card used for the purchase. Please allow 10 business days for the refund to appear on your statement, depending on your bank.
• PayPal: Refunds will be credited back to your PayPal account. The refund should be visible in your PayPal account within 1-2 business days.

Refund Currency: All refunds will be issued in United States Dollars (USD). We are not responsible for any currency conversion fees or fluctuations that may occur.

9. Return Address

Please ship your returns to the address provided in your email after approving the return.

Special Instructions: Please ensure the Return Authorization (RA) number is marked on the outside of the package.

Business Hours for Receiving Returns: Monday-Friday, 9:00 AM – 5:00 PM

10. Warranty Information

Dealvoxy LLC offers a limited warranty on our Juicer Blenders. Please refer to the product manual or our website for specific warranty details.

How Warranty Claims Differ from Standard Returns: Warranty claims cover defects in materials or workmanship. Standard returns are for items that are unused and in their original condition.

Process for Warranty Service Requests: To initiate a warranty service request, please contact our customer service team at Phone: +1 (785) 483-5767 or through our Contact Us page.

11. Contact Information

If you have any questions or concerns regarding our Return & Refund Policy, please contact us:

Dealvoxy LLC

Phone: +1 (785) 483-5767

Email: support@dealvoxy.store

Address: 628 N Main St Store B, Russell, Kansas 67665, United States

Hours: Monday – Friday, 9:00 AM – 5:00 PM

Related Policies:

• Privacy Policy
• Shipping Policy
• Terms and Conditions