Welcome to the Dealvoxy LLC FAQ page! We’ve compiled answers to frequently asked questions to help you with your juicer blender needs. If you can’t find the answer you’re looking for, please don’t hesitate to contact our customer support team.
Table of Contents
- Ordering & Account Questions
- Products & Pricing Questions
- Shipping Questions
- Returns & Refunds Questions
- Payment & Security Questions
Ordering & Account Questions
How do I create an account?
Creating an account with Dealvoxy LLC is easy! Simply click on the “Sign Up” link located at the top right corner of our website. You’ll be prompted to enter your name, email address, and a secure password. Once you’ve submitted the form, you’ll receive a confirmation email to verify your account. Creating an account allows you to save your shipping addresses, track your order history, and receive exclusive promotions on our high-quality juicer blenders.
Can I place an order without creating an account?
Yes, you can place an order as a guest without creating an account. During the checkout process, simply select the “Checkout as Guest” option. You will be required to provide your billing and shipping information. While ordering as a guest is convenient, creating an account allows you to easily track your order and access your purchase history for future reference. Plus, you’ll be able to take advantage of our FREE shipping with 3-5-days delivery on all orders within the USA.
How can I check the status of my order?
Checking your order status is simple! If you have an account, log in and navigate to the “Order History” section. Here, you’ll find a list of your past orders and their current status. If you checked out as a guest, you can use the order tracking number provided in your confirmation email to track your order on the carrier’s website. You’ll receive updates on your order’s location and estimated delivery date, so you can plan for the arrival of your new juicer blender.
Can I modify or cancel my order after it’s placed?
We process orders quickly to ensure fast delivery, so modifications or cancellations are not always possible. Please contact our customer support team immediately after placing your order, and we’ll do our best to accommodate your request. If your order has already been processed or shipped, we won’t be able to modify or cancel it, but you can take advantage of our FREE returns within 30 days of delivery once you receive it. Contact Customer Support.
How do I reset my password?
If you’ve forgotten your password, click on the “Forgot Password” link on the login page. You’ll be prompted to enter your email address, and we’ll send you a password reset link. Follow the instructions in the email to create a new, secure password. If you don’t receive the email within a few minutes, please check your spam folder. If you’re still having trouble, contact our customer support team for assistance.
Is my account information secure?
Yes, your account information is highly secure. We use industry-standard encryption technology to protect your personal and financial information. Our website is SSL-certified, ensuring that all data transmitted between your browser and our servers is encrypted. We also have strict security protocols in place to prevent unauthorized access to your account. You can review our Privacy Policy for more details.
Can I save multiple shipping addresses?
Yes, you can save multiple shipping addresses to your account. This is especially useful if you frequently send juicer blenders as gifts or have multiple residences. To add or manage your shipping addresses, log in to your account and navigate to the “Address Book” section. Here, you can add, edit, or delete shipping addresses as needed. This feature makes it even easier to enjoy our FREE shipping with 3-5-days delivery.
How do I view my order history?
Viewing your order history is simple. Just log in to your account and navigate to the “Order History” section. Here, you’ll find a comprehensive list of all your past orders, including the order date, items purchased, order total, and shipping address. You can also click on individual orders to view more details, such as the tracking number and payment information. This makes it easy to reorder your favorite juicer blenders or track your past purchases.
Products & Pricing Questions
How do I know if a product is in stock?
Product availability is displayed on each product page. If a product is in stock, you’ll see an “Add to Cart” button. If a product is out of stock, you’ll see an “Out of Stock” message. In some cases, you may be able to sign up to receive an email notification when the product is back in stock. We strive to keep our inventory up-to-date so you can always find the perfect juicer blender for your needs.
Are your products guaranteed authentic?
Absolutely! We are an authorized retailer of all the juicer blender brands we carry. We source our products directly from the manufacturers or authorized distributors, guaranteeing their authenticity and quality. You can shop with confidence knowing that you’re receiving a genuine, high-quality product that will provide years of reliable performance for your juicing and blending needs.
Do you offer price matching?
While we don’t have a formal price matching policy, we are committed to offering competitive prices on our juicer blenders. If you find a lower price on an identical product from a reputable retailer, please contact our customer support team. We’ll review the offer and do our best to match or beat the price. We want to ensure that you get the best possible value when shopping with Dealvoxy LLC.
How do I know which product is right for me?
Choosing the right juicer blender can be overwhelming, but we’re here to help! Each product page includes detailed specifications, features, and customer reviews to help you make an informed decision. Consider your specific needs and preferences, such as the types of ingredients you’ll be using, the frequency of use, and your budget. You can also contact our customer support team for personalized recommendations based on your specific requirements. We also have a blog coming soon with buying guides and comparisons.
Can I request a product that’s not currently available?
Yes, we welcome product requests! If you’re looking for a specific juicer blender that’s not currently available on our website, please contact our customer support team. We’ll do our best to source the product for you or suggest a suitable alternative. We’re always looking to expand our product selection and cater to the needs of our customers.
Do you offer bulk or wholesale pricing?
Yes, we offer bulk and wholesale pricing for qualified businesses and organizations. If you’re interested in purchasing a large quantity of juicer blenders, please contact our wholesale department. Provide details about your business, the products you’re interested in, and the quantity you require. We’ll review your request and provide you with a customized quote. Contact our Wholesale Department.
How often do you add new products?
We are constantly adding new and innovative juicer blenders to our product lineup. We regularly update our inventory with the latest models from leading brands, as well as unique and hard-to-find products. Be sure to check back frequently to see what’s new! You can also sign up for our newsletter to receive updates on new product arrivals, promotions, and exclusive offers.
What if I receive the wrong product?
We apologize if you receive the wrong product. Please contact our customer support team immediately. We’ll arrange for the correct product to be shipped to you as quickly as possible, and we’ll provide instructions for returning the incorrect item. We’ll cover all shipping costs associated with the return and replacement. Our FREE returns policy within 30 days ensures a hassle-free resolution in such cases.
Shipping Questions
Do you offer free shipping?
Yes, we offer FREE standard shipping on all orders within the USA! We believe that shipping costs should never be a barrier to getting the perfect juicer blender. Enjoy hassle-free, FREE shipping on every order, no minimum purchase required.
How long will it take to receive my order?
Orders typically ship within 1-2 business days after they are placed. After your order ships, it will typically arrive within 3-5 business days. You’ll receive a tracking number via email once your order has shipped, so you can easily track its progress. Please note that delivery times may vary depending on your location and unforeseen circumstances.
Do you ship internationally?
No, we currently only ship within the United States. We plan to expand our shipping options in the future, but for now, we are focused on providing fast and reliable shipping to our customers within the USA.
How can I track my order?
Once your order has shipped, you’ll receive an email with a tracking number and a link to the carrier’s website. You can use this tracking number to monitor the progress of your shipment and see its estimated delivery date. You can also track your order by logging into your account and navigating to the “Order History” section.
What shipping carrier do you use?
We primarily use major carriers such as UPS, FedEx, and USPS to ship our orders. The specific carrier used for your order may vary depending on your location and the size and weight of the package. We choose the carrier that will provide the fastest and most reliable delivery service for your order.
Do you ship to PO boxes or military addresses?
Yes, we ship to both PO boxes and military addresses (APO/FPO/DPO). Please ensure that you provide the correct address information during checkout to avoid any delays or delivery issues. We understand the importance of serving our military personnel and are happy to ship to APO/FPO/DPO addresses.
What happens if my package is lost or damaged?
If your package is lost or damaged during transit, please contact our customer support team immediately. We’ll work with the carrier to investigate the issue and resolve it as quickly as possible. If the package is confirmed to be lost or damaged, we’ll either reship your order or issue a full refund, depending on your preference. Your satisfaction is our top priority.
Do you offer expedited shipping?
No, we currently only offer our standard FREE shipping option. We believe that our FREE shipping with 3-5-days delivery provides a great balance of speed and value. We may offer expedited shipping options in the future, so please check back for updates.
Returns & Refunds Questions
What is your return policy?
We want you to be completely satisfied with your purchase. We accept returns within 30 days of delivery with FREE return shipping. If you’re not happy with your juicer blender for any reason, simply contact our customer support team to initiate a return. We’ll provide you with a prepaid shipping label and instructions for returning the item. Once we receive the returned item, we’ll process your refund promptly.
How do I initiate a return?
Initiating a return is easy! Contact our customer support team via email or phone. Provide your order number and the reason for your return. We’ll then email you a prepaid shipping label and detailed instructions on how to package and return the item. Simply attach the label to the package and drop it off at your nearest carrier location. We make the return process as hassle-free as possible with our FREE return shipping.
Do I need the original packaging to return an item?
While it’s preferred that you return the item in its original packaging, it’s not always required. If you no longer have the original packaging, please use a sturdy box and pack the item securely to prevent damage during transit. Include all original accessories and documentation. We want to make the return process as easy as possible, but ensuring the item is well-protected is crucial.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 7 business days. The refund will be credited back to your original payment method. You’ll receive an email notification once the refund has been processed. Please note that it may take a few additional days for the refund to appear on your credit card statement, depending on your bank’s processing time.
Can I exchange an item instead of returning it?
Yes, we offer exchanges for items of equal or lesser value. If you’d like to exchange your juicer blender for a different model or color, please contact our customer support team. We’ll arrange for the exchange and provide you with instructions for returning the original item. If the new item is of lesser value, we will refund the difference.
Do you offer warranty on your products?
Many of our juicer blenders come with a manufacturer’s warranty. The specific warranty terms and duration vary depending on the brand and model. Please refer to the product page or the manufacturer’s website for warranty details. If you experience any issues with your product during the warranty period, please contact the manufacturer directly or contact our customer support team for assistance.
What items cannot be returned?
For hygiene reasons, certain items cannot be returned, such as opened personal care products or items that have been used extensively. Please refer to our Return Policy for a complete list of non-returnable items. We strive to maintain the highest standards of hygiene and safety for our customers.
Will I be refunded for shipping costs?
Since shipping is free, this is not applicable. We provide FREE standard shipping on all orders within the USA and FREE return shipping, so you never have to worry about paying for shipping costs.
Payment & Security Questions
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. Choose the payment method that’s most convenient for you during checkout. We strive to provide a seamless and secure payment experience for all our customers.
Is my payment information secure?
Yes, your payment information is highly secure. We use industry-standard encryption technology (SSL) to protect your credit card details during transmission. We also comply with PCI DSS standards, ensuring that your payment information is handled securely. We do not store your credit card information on our servers. You can review our Privacy Policy for more details.
When will my credit card be charged?
Your credit card will be charged when your order is placed. This allows us to process your order quickly and efficiently. You’ll receive an email confirmation with your order details and payment information. If there are any issues with your payment, we’ll contact you immediately.
Do you charge sales tax?
We charge sales tax based on the shipping address of your order. The applicable sales tax rate will be displayed during checkout. We comply with all state and local tax laws. The exact amount of sales tax will be calculated and added to your order total before you complete your purchase.
Can I use multiple payment methods for one order?
Currently, we only support the use of one payment method per order. You can choose to pay with a credit card, PayPal, or Apple Pay, but you cannot split the payment between multiple methods. We are always looking to improve our payment options, so please check back for updates in the future.
What is your privacy policy regarding customer information?
We are committed to protecting your privacy. We collect and use your personal information only to process your orders, provide customer support, and improve our services. We do not sell or share your information with third parties without your consent. You can review our Privacy Policy for a complete explanation of our privacy practices.
Do you offer financing options?
We do not currently offer financing options, but we are exploring partnerships with financing providers to offer this service in the future. We understand that purchasing a juicer blender can be a significant investment, and we want to make it as accessible as possible for our customers. Please check back for updates on financing options.
How do I apply a discount code?
To apply a discount code to your order, enter the code in the “Discount Code” field during checkout. Click the “Apply” button to activate the discount. The discount will be applied to your order total, and you’ll see the adjusted amount before you complete your purchase. Please note that discount codes may have expiration dates or other restrictions, so be sure to review the terms and conditions before using them.